Support

Get help

Support is by email: support@mdmltechnologies.com. Our AI assistant answers 24/7, and a person replies Monday–Friday, 9am–5pm Eastern, within 1 business day. The assistant in the app answers how-to questions any time.

Support is by email only for now; there is no phone line.

Cancelling and refunds

Owners can cancel any time in Billing. No refunds for time already used: cancel anytime and keep access until the end of the period you paid for. Billing mistakes and duplicate charges are always refunded. AI credits and usage aren't refundable. Plans bought through Apple, Google or Shopify follow that store's refund rules.

Read the refund policy

Help articles

Step-by-step help, checked against the app. Search the help.

• Getting started with RoleCall
• Connect Square
• Connect Shopify
• Connect eBay
• Connect Amazon
• Connect your Stripe account
• Build and publish the schedule
• The time clock and timesheets
• The phone agent
• Online ordering
• Billing and refunds
• Security and two-step sign-in
• Frequently asked questions

How do I delete my account or data?

On your profile, choose Delete account. Or ask your employer's account owner, or email us and we'll process the request within 30 days. See the Privacy Policy.

Links

Questions people ask · Privacy Policy · Terms of Service · Refund policy