RoleCall by MDML
Refund policy
Effective October 20, 2026
The short version: we don't refund time you've already used, and you can cancel anytime. If we charged you by mistake, we always fix it.
Cancel anytime
Cancel any time from Billing. Cancelling stops all future charges, and you keep everything you paid for until the end of that billing period (month or year).
What we don't refund
- Time already used: the rest of a month or year you've started, or a period that has already passed.
- AI usage: credits, AI answers and generations, phone-agent minutes and other usage are used up as you go, including overage.
What we always refund
- Billing mistakes: the wrong amount, or a charge after you cancelled.
- Duplicate charges: if you were charged twice for the same thing, we refund the extra charge.
- Where the law requires a refund, we follow the law.
Free trials
Cancel before a free trial ends and you're not charged. Once the trial turns into a paid plan, the rules above apply.
Plans bought through an app store or Shopify
If you pay through the Apple App Store, Google Play or Shopify, that store handles the charge and its refund rules apply. Ask that store for a refund.
How to ask
Email support@mdmltechnologies.com with the charge date and amount. Our AI assistant answers right away, 24/7, and a person replies Monday–Friday, 9am–5pm Eastern, within 1 business day. Approved refunds go back to the card you paid with.