Running your team

The time clock and timesheets

Clock in and out at the shop, set where staff can clock in, fix punches, approve the week and send it to payroll.

Clock in and out

Staff open Clock In/Out and choose Clock In or Clock Out. The first time, allow location for the app (Turn On Location). You can also ask the assistant: "clock me in."

Where staff can clock in

The owner sets the spot in Settings, Business, Business and address, Where staff can clock in:

  1. Saving your address places the pin for you. Or stand in the shop and choose I'm at the shop: set the pin from this device.
  2. Set Clock-in radius (meters), from 50 to 1000. New locations start at 100.
  3. Choose Save.

RoleCall allows for normal GPS drift on top of the radius. With no pin set, or on a plan without location-checked clock-ins, punches are accepted from anywhere.

"Outside geofence" or "too far away"

  • Check that location is allowed for the app in the phone's settings, and that you're at the shop. Indoors, step near a window and try again.
  • Ask the assistant to clock you in: it checks against your shop's own pin.
  • A manager can record the punch for you (below).

Managers: record a punch for someone

Open Timesheets, the Who's clocked in view, then Record a Punch: Record Clock In, Record Clock Out or Toggle Break. These skip the location check and are marked on the timecard as recorded by a manager. Or ask the assistant: "clock Maria in."

Breaks

Breaks are recorded with Toggle Break on the manager's Record a Punch panel, or by asking the assistant ("start my break").

Timesheets

Timesheets (owners and managers) shows hours, estimated wages, overtime and problems for the week. Staff see their own under My Timesheets.

  • Fix a punch: open the person's row, choose Edit, change the clock-in or clock-out time, and Save. Delete removes a punch.
  • Overtime: anyone over 40 hours in the week is marked OT, and anyone within 4 hours of it near OT. Missed clock-outs are flagged.
  • Approve week: when the week is right, choose Approve week. Any later edit reopens it.
  • Export CSV downloads the week.

Payroll through Square

With Square connected, Sync All to Square sends the week's timecards, and RoleCall also sends finished timecards every night. See Connect Square.

Late and no-show alerts

When someone hasn't clocked in for a published shift, RoleCall nudges them a minute after the start and alerts managers after 15 minutes. These are phone notifications, so they reach people using the iPhone app.

Still stuck?

Ask the assistant (the chat button at the bottom right of the app), or talk to MDML. Our AI assistant answers 24/7, and a person replies Monday–Friday, 9am–5pm Eastern, within 1 business day.

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