Questions
Frequently asked questions
Quick answers to what people ask support most.
- How do I reach support?
- I signed in but I see nothing.
- I can't clock in. It says I'm too far away.
- I can't see next week's schedule.
- I didn't get a notification.
- How do I connect Square?
- How do I cancel?
- I was charged and I don't think I should have been.
- I forgot my password.
- How do I turn on two-step sign-in?
- How do I delete my account or my data?
- What does a plan cost?
How do I reach support?
Email support@mdmltechnologies.com. Our AI assistant answers 24/7, and a person replies Monday–Friday, 9am–5pm Eastern, within 1 business day. The assistant in the app answers how-to questions any time, and it can send a problem to us for you.
I signed in but I see nothing.
Your login links to your employer's roster by email. Sign in with the exact email your manager has for you; if it changed, ask them to update it in Team Roster. Apple's Hide My Email addresses never match: sign in with your real email. See Getting started.
I can't clock in. It says I'm too far away.
Allow location for the app, make sure you're at the work site, and try again near a window. You can also ask the assistant to clock you in, or ask a manager to record the punch. See The time clock.
I can't see next week's schedule.
Shifts show up once a manager publishes the week. Until then they're drafts only managers can see. See Build and publish the schedule.
I didn't get a notification.
Schedule and shift notifications go to the iPhone app. Emails go out when the business has email set up. Check the schedule in the app any time.
How do I connect Square?
Settings, Connections, Square, Connect Square. See Connect Square.
How do I cancel?
In Billing, or by emailing support. It takes effect at the end of the period you've paid for. See Billing and refunds.
I was charged and I don't think I should have been.
Email support with your business name and the date of the charge, or ask the assistant to send it to us. A person looks at every charge question. See Billing and refunds.
I forgot my password.
There's no reset link on the sign-in page yet. If you signed up with Google or Apple, use that button. Otherwise email support.
How do I turn on two-step sign-in?
Settings, Security: choose text or email codes, Send code, enter it, Turn on. See Security and two-step sign-in.
How do I delete my account or my data?
On your profile, Delete account. Or ask your employer's account owner, or email us and we'll handle it within 30 days. See the Privacy Policy.
What does a plan cost?
See the pricing page and the plans FAQ.