Connections
Connect your Stripe account
Connect your own Stripe account to see payments, refund customers and change product prices from RoleCall.
This is your own Stripe account, the one your customers pay into. Paying for RoleCall itself is different: see Billing and refunds.
Connect
- Open Connections and find the Stripe card. Only the owner can connect.
- Choose Connect Stripe and install the RoleCall by MDML app in Stripe.
- You come back to Stripe is connected.
If the card says test account, it's connected to Stripe's test mode, not your live payments.
What you can do
The card shows the last 30 days: sales, refunds, Stripe fees, what's left, disputes and your next payout. Two tabs:
- Payments: Refund a payment, then Review refund. Only the owner can refund. A refund can't be undone, and Stripe keeps its processing fee. It usually reaches the customer's statement in 5 to 10 business days.
- Products: Change price, then Review change. Stripe keeps the old price archived.
RoleCall never charges a card from here.
Disconnect
Choose Disconnect. To remove RoleCall from Stripe too, uninstall it under Apps in your Stripe Dashboard.
Common messages
- That Stripe link expired or was started by someone else. Choose Connect Stripe again.
- Only the owner can refund. Ask the owner to make the refund.
- Stripe already made this same refund earlier, so nothing new was sent. The first refund went through; nothing was sent twice.
- Stripe said: … with a note about permissions: accept RoleCall's updated permissions under Apps in your Stripe Dashboard.