Billing and refunds

This is about paying for RoleCall. For refunding your own customers through your Stripe account, see Connect your Stripe account.

Where billing lives

Billing (owners only). You can also reach it from Settings, Plan & money, Your plan. Prices for every plan are on the pricing page.

Card, invoices and receipts

Choose Manage Billing on the Billing page. It opens Stripe's billing page, where you update your card and see and download your invoices and receipts.

AI credits and the overage cap

The AI credits this month card shows what's included, what you've used and any overage so far. One credit is a cent of what the AI costs us, sold at 2¢.

• Keep going past the included credits lets the assistant and other AI keep working after your allowance, billed at 2¢ a credit.
• Monthly overage cap stops overage at the amount you choose (choose Change cap). When the cap is reached, AI pauses until the 1st.
• See every AI charge in the usage ledger lists each charge.

Change or cancel your plan

• On the Billing page, change plans from the plan choices. Moving up takes effect straight away and Stripe charges the difference for the rest of the period; dropping to Free takes effect at the end of the period you've paid for.
• On the newer plans, the Change or pause box offers Keep only my website, keeping your website and one module, or pausing marketing.
• You can also cancel by emailing support@mdmltechnologies.com. Cancelling takes effect at the end of the billing period you're in.

Deleting your login doesn't cancel the subscription. Cancel in Billing first.

Refunds

Our terms say fees already paid are not refunded or prorated, except where the law requires it, or if we end your service early for our own convenience (then we refund the prepaid time left).

If you think you were charged by mistake, or charged twice, email support@mdmltechnologies.com with your business name and the date of the charge, or ask the assistant to send it to the MDML team. A person at MDML looks at every charge question.

Our full refund policy is on the refund policy page.