Frequently asked questions

One app for running an hourly team: schedules your staff see on their phones, a geofenced time clock, timesheets, team messaging, task checklists, inventory par sheets, a hiring pipeline, and an AI assistant you can talk or type to. It builds and publishes the schedule, clocks people in and out, handles time off, tasks and inventory counts, posts team messages and adds people — and reads the big ones (publishing, payroll, hiring, messages) back to you for an OK first.

Yes — every new business gets 14 days of the full Ops plan, no card required: every feature unlocked, including Square sync, sales forecasting, and the AI assistant. When the trial ends you land on the Free plan until you pick a paid one, and nothing is deleted.

Up to 10 employees at one location: full scheduling, a time clock and timesheets, task checklists, par sheets, team messages with read receipts, and employee self-service. Paid plans add hiring, the AI assistant, location-verified (geofenced) clock-ins, and Square-powered forecasting.

Basic ($12/mo) adds the hiring pipeline: your own public application link, custom application forms, and the applicant board with one-tap hire. Starter ($24/mo) removes the employee cap and adds geofenced clock-ins plus the AI assistant — voice, chat, AI schedule builder, and AI applicant ranking — with 450 AI credits a month included. Growth ($39/mo) adds Square sync: payroll push, your sales history, demand forecasting with weather and year-over-year intelligence, labor reports, and availability planning, with 750 credits. Ops ($59/mo) adds audit logs, priority support, and 1,200 credits.

AI is billed by credits: 1 credit = 1¢ of what the AI costs us, sold at 2¢. Each plan includes 450 (Starter), 750 (Growth) or 1,200 (Ops) credits a month; past that, usage continues up to your monthly cap (default $25), then pauses until next month or until you raise the cap. The allowance is shared across your whole business, and every AI feature (voice, chat, schedule builder, applicant ranking) draws from it. A minute of talking is about 5 credits; text chat costs far less. The owner can see usage, overage so far and the cap in Billing, and change the cap there.

No — scheduling, time clock, tasks, hiring, and the assistant all work without it. Square (on Growth and up) is what unlocks the forecasting: connect once and RoleCall pulls your sales history, builds year-over-year demand forecasts with weather and holiday awareness, and keeps payroll in sync. Setup is one click and about a week of automatic history backfill.

Minutes, not days. During signup we ask what you're switching from and show the exact steps to export your team from your current app — then you paste the file into RoleCall and our AI turns it into your roster for you to approve. Your address sets up the map pin, weather, and geofence automatically.

Your address sets a map pin, and staff can only clock in when their phone is actually at the shop (with allowance for normal GPS drift, plus a manager override). You can fine-tune the pin any time by standing in your shop and tapping one button in Settings.

No. Staff accounts are free on every plan — employees sign in with their own email to see shifts, clock in and out, request time off and swaps, check off tasks, and talk to the assistant for things like their own schedule.

Yes. Upgrades take effect immediately with prorated billing; downgrades and cancellations take effect at the end of the paid period. Your data stays intact if you drop to Free — features pause, nothing is erased.

You do. We don't sell customer data and we don't train AI models on your identifiable employee data. See the full terms in the app or at /terms.